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Revocation notification


Consumers are entitled to a cancellation right under the following conditions, where the consumer is any natural person who enters into a transaction for purposes which largely cannot be attributed as commercial or independent professional activity:

1. About the withdrawal

1.1 Right of withdrawal

You are entitled to withdraw from this contract within fourteen days, without stating any reasons.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has the last goods in stock.

In order to exercise your right of withdrawal, you must inform us (SmileSecret, Nicola Wolter, Domänenweg 1C, 31171 Nordstemmen, Tel. 0160/96690953, E-Mail: kundenservice@smilesecret.de) by means of a clear statement (e.g. one sent by post or e-mail) about your decision to withdraw from this contract. You may use the attached pro forma cancellation notice for this purpose, but this is not required.

In order to keep the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period and you have returned the goods within the deadline defined below.

1.2 If you cancel this contract, we must refund all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; less a processing fee of €3.00. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of the insured return of the goods. You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The period shall be deemed to have been observed if you send the items before the end of the fourteenth day.

You will bear the direct costs of returning the goods.

You are obliged to compensate any loss of value of the goods which may arise from an improper handling of the goods which was not required for the purposes of inspecting their condition, properties, and functioning.

1.3 Exclusion or premature expiration of the right to withdrawal

The right to withdrawal ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

General Information

  1. Please avoid damage to and contamination of the goods. Please return the goods to us in their original packaging and unopened with all contents.
  2. Please do not send the goods freight forward to us
  3. Please note that compliance with the aforementioned conditions is not a prerequisite for the effective exercise of the right to


2. Withdrawal form template

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